Questions? We have answers.

You can find some answers to commonly asked questions below.

Email Us
Getting Setup, Scheduling and Posting
What does Buffer do?
How do I post?
How do I find out what times my posts will go out?
How do I schedule a post for an exact day and time in the future?
How do I pause my Buffer so that no posts go out?
Help! I just logged in and everything is gone!
How do I set the same tweet to go out every day?
My posts are going out at the wrong time.
Can I mention/tag through Buffer?
How can I turn the content suggestions off?
Is it possible to add a post to Buffer through email?
Why are my Facebook posts only visible to me? Can I change this?
How do I make sure my images are posted as an inlined image rather than as a link on Twitter?
Connecting Accounts
Which social media accounts can I connect to my Buffer account?
It won't let me add a second Twitter account (Individual Plan)
I added my Facebook profile, and now it won't let me add my business page (Individual Plan)
I want to add a Facebook group but it isn't in the list of groups
I'm having troubles connecting to my Facebook page/group, it looks like it's connecting to my personal profile?
I manage my Facebook page separately from my personal profile, how do I connect it to Buffer?
I want to remove a social profile from Buffer.
I want my posts to default to certain profiles and not others.
My profile has been disconnected, how do I reconnect?
Why can't I add my Google+ profile?
Why am I not able to post to Instagram?
Awesome
What are the key features of the Awesome Plan vs the Individual Plan?
I added a Twitter account, and when I go to add a second one, it just refreshes and brings me back to the Dashboard.
How do I add a team member to my Awesome account?
How does Buffer work for me as a team member?
I want to cancel my payments.
I need to change the card that is charged.
Do you charge tax?
DO you offer a non-profit discount?
Buffer
Can I change the order of my posts?
I want to delete a post that hasn't gone out yet.
I accidentally added posts to one profile and not another, do I have to re-enter them all?
Why is it telling me that I have hit a daily limit for Facebook posts?
Why am I getting a message saying that I've filled my Buffer up even if I don't have 10 posts queued up?
How do I reset my password?
Analytics
What is a Top Tweet?
What does 'Potential' mean in my analytics?
Why does LinkedIn sometimes show a different number of clicks?
Why isn't my Facebook profile showing clicks?
I want to delete a post that has already gone out.
How can I track my campaign links?
I can't get the thumbnail I want for my post, what can I do?
Leave Buffer
Leaving Buffer
How do I transition ownership of my Buffer account to someone else?
Buffer for iPhone
View Buffer for iPhone FAQ
Buffer for Android
Getting Started With Buffer for Android
Still have a question?
Tweet us or send us an email.
Getting Setup, Scheduling and Posting
What does Buffer do?

Buffer is a great tool that will help you in two main ways. First, you can write a bunch of posts at one time, and choose which social profiles to send them to, and then Buffer will spread them out throughout the day or week so that you don't have to be at a computer all the time in order to have a social media presence. Second, since we shorten your links for you, we are able to provide more analytics than if you just were to post to Twitter or Facebook directly. For example, we can tell you exactly how many folks clicked on each of your links.

There are a few simple steps to getting set up. First, connect your profiles on the left. Then, for each profile, hop into the "Schedule" tab to choose the days and times that your posts will go out. To add a post, click the "what do you want to share" box at the top of the page, and type or paste in your post. Also click the avatars for your profiles to choose which profiles this post will go to. Then, once you add it to your Buffer, you will see it under the "buffer" tab for those profiles.

The best way to implement Buffer is to install one of our browser extensions, either for Chrome, Safari or Firefox. You can grab one here: http://bufferapp.com/extensions. We also have Buffer for iPhone and Android, if you'd like to work on-the-go.

Now, whenever you are on a page you want to share, just click the Buffer icon and add it as a tweet or FB update to your queue. From there it will be posted for you at an optimal time, well spaced out over the day. You can choose your times and days in "settings" at bufferapp.com.

Here is also another post that shows you all the features of Buffer: http://blog.bufferapp.com/the-complete-guide-to-social-sharing-the-brand-new-buffer-browser-extensions

How do I post?

There are a few simple steps to getting set up. First, connect your profiles on the left. Then, for each profile, hop into the "Schedule" tab to choose the days and times that your posts will go out. To add a post, click the "what do you want to share" box at the top of the page, and type or paste in your post. Then, click the avatars for your profiles to choose which profiles this post will go to. Once you add it to your Buffer, you will see it under the "Buffer" tab for each of those profiles.

How do I find out what times my posts will go out?

Near the top of the screen, next to the words Buffer and Analytics, there's an area called "Schedule" where you can set what times and days your posts go out. Choose which days you want posts to go out by clicking on the names of the days, and then add, remove, or adjust the times just below that. When you go back to your "Buffer" tab, you will see each post and its corresponding time.

How do I schedule a post for an exact day and time in the future?

Start adding your post as you normally would. Either through the web app, a browser extension or in a third party channel (e.g. Twitter, Facebook). Once you have added content, a link or perhaps an image, click the "clock" icon in the bottom left of the share box. A calendar will appear, then just choose date and time and click "set" and thereafter "schedule". Once you have added the post you will be able to see which post is custom scheduled as it will have a grey background for the timing.

By the way, shuffling your Buffer queue won't move the custom scheduled post :)

If you want to check out more information about this super cool feature have a read through our blog post about Custom Scheduling.

How do I pause my Buffer so that no posts go out?

To pause all posts, visit the "schedule" tab for each profile and click the days of the week to turn them off. So, you can just click Friday to turn it off for one day, or all of them to pause indefinitely until you revisit and turn them back on again. Repeat that for each profile you have connected. Leave the times in place so that it's easier to re-start when you're ready.

Help! I just logged in and everything is gone!

You've most likely logged into an empty account or created a new account by typing your email address differently; check to make sure you logged in with the correct email address for Buffer. If you have, contact us and we can help.

Or, someone else may have created a Buffer account and logged into a shared Twitter or Facebook account, essentially stealing it from your account. Don't worry, no data is gone! You can steal it back, and upgrade to the Awesome plan to make that person a "team member." Contact us for questions or help with this process.

How do I set the same tweet to go out every day?

There isn't a way to set up recurring tweets automatically. We're more of a roll-on, roll-off service. Each tweet in your Buffer will only go out once. However, you can drag it from Analytics back over to your profile and it will copy it back into your feed.

Just be sure that if you're sending it to Twitter, you change it up each day because Twitter doesn't allow the same exact tweet to be sent within a week of the last one. So you'll need to vary the text or punctuation a bit.

My posts are going out at the wrong time.

Usually this is caused by the time zone being incorrect. To edit this, please visit the "Schedule" tab for that particular social profile. (If you have multiple social profiles, you'll want to set it for each one.) Type your city into the box that says "Schedule Timezone." If that doesn't fix it, let us know and we'll take a look!

Can I mention/tag through Buffer?

With the @ function in the share box you can mention people on Twitter (wohooo). If you post to other networks at the same time it will convert the @ mention on all social profiles (other than Twitter) to a full account name. Unfortunately tagging isn't possible just yet on other social media platforms, but we know that it's something that many folks have asked for, so it's on the short list! It's an improvement we hope to make very soon.

How can I turn the content suggestions off?

To do this, head on over to http://bufferapp.com/, login to your account and then select the social profile on the left that you’d like to disable this feature for. From here, just click on "Settings", and then from the drop down select "Optional Features". On this page you’ll have the option to disable the Content Suggestions. You’ll want to do this for any account you don’t want to see these on.

Is it possible to add a post to Buffer through email?

Yes! You can also add items to your buffer queue via email. Here's how it works: you send an email to your "secret email address" which you can find by logging into Buffer in your browser and going here, where you'll find your email address and the instructions:

https://bufferapp.com/guides/email

Just send an email to the address displayed on that page, where the subject is the text you want to tweet/post and the link you want is in the body. Then you can add to your buffer anytime, anywhere. We have also built-in support for the email formats created by many popular apps such as Twitter, Safari, Flipboard, Reeder, Pulse, and Zite.

Why are my Facebook posts only visible to me? Can I change this?

To change privacy settings for Facebook posts, simply hop over to Facebook where you should be able to double-check privacy settings for Buffer shares by following these steps:

  1. Go to https://www.facebook.com/
  2. Click the gear icon in the top right corner, then select "Privacy Settings"
  3. Locate the "Apps" section on the left, click this.
  4. Find Buffer and click "Edit"
  5. At the "visibility of app and posts" choose "Public" "Friends" or "Friends of Friends"
  6. Click the "Close" button
How do I make sure my images are posted as an inlined image rather than as a link on Twitter?

First make sure you add images as an attachment (not as a link). They should be about 440 x 220 pixels, centered and aligned vertically. Also double check it is not an animated gif as we currently don't support these.

Make sure the image is below 3 MB as this is the limit for Twitter.

If the original image’s height is equal or less than ½ of the width, the preview image will be same as the image shown when the tweet is expanded.

By using images with 2:1 aspect ratio, and vertically centered graphics and text you can optimize the in-stream preview.

Connecting Accounts
Which social media accounts can I connect to my Buffer account?

At this time you can connect to:

  • Facebook Pages
  • Facebook Profiles
  • Facebook Groups
  • Twitter
  • LinkedIn Profiles
  • LinkedIn Groups
  • LinkedIn Company Pages
  • App.net Profiles
  • Google+ Pages

On the awesome plan, you can connect to any combination of those 9 up to 12 profiles. On free, you can connect to one per each social network. One Facebook, one Google+, one twitter, one Linked In, one app.net.

It won't let me add a second Twitter account (Individual plan)

On our Individual Plan, we can only connect one of each social profile-- one Twitter, one Facebook, one Linked in, etc. If you'd rather connect a new Twitter account instead of the one you already have connected, you can click Settings and remove it. Then you can connect a new one.

Alternatively, if you'd rather connect both and you find Buffer to be a valuable tool, you can explore our "Awesome" plan. The Awesome plan is $10/month, and has no contract, so if you find that it's not meeting your needs, you can cancel anytime. It allows you to add up to 12 social profiles (any combination of Twitter, Facebook, Linked In and App.net), as well as varied schedules per day and unlimited posts in your Buffer. To sign up, visit bufferapp.com/awesome and just email us if you have any questions at all.

I added my Facebook profile, and now it won't let me add my business page (Individual plan)

With our free account, you can add up to one account per social network. So, you can only have your own personal Facebook profile or your brand page connected at one time. If you'd rather remove one and add the other instead of upgrading, go to "Settings" for that profile (next to schedule) and click remove. Then you can add the page instead. If you'd rather explore our Awesome plan, you can visit bufferapp.com/awesome or click "My Account" and then "Upgrade to Awesome." It's $10/month (with no contract so you can cancel anytime), and you can add up to 12 social profiles, including both a Facebook page and personal Facebook profile.

I want to add a Facebook group but it isn't in the list of groups

Currently, you must be the Administrator of a group in order to connect it. We hope to open up access to groups more fully in the future.

I'm having troubles connecting to my Facebook page/group, it looks like it's connecting to my personal profile?

A good distinction here is that Buffer app downloads to your Facebook account and then you can use it to manage your business page. Without authorizing through your Facebook profile details we don't receive the necessary access token and Buffer can't connect to your page. So it will look like you're connecting your profile and then at the end you have the option to choose the page.

(Although we authenticate your page through your personal profile doesn't mean we would ever access your personal information or post on your profile. We only post content you have added to your Buffer account.)

We've put together a quick video to show how this process looks: https://www.youtube.com/watch?v=Isq807khNoc

  1. Open facebook.com. Log in as your personal profile. (Assuming, of course, that your personal profile is an admin for your page, if not see next set of steps.) At tis step, it's important not to "use Facebook as" your Page. So, the best thing to do is just be looking at your own profile. You have to be "using Facebook as" the profile you can be friends with, not the page you can like.
  2. Go back over to Bufferapp.com in a different tab. Click "connect more"-->"connect Facebook page".
  3. The next pop up that will appear is just connecting Buffer to your Facebook account and not a specific profile or page just yet.
  4. Once you hit 'okay' there you'll get one more pop. This is the step that is going to let you connect your business page, hit 'okay' one more time.
  5. Finally you'll be directed to the 'choose a profile or page' option. Go ahead and select the page you'd like to connect.
I manage my Facebook page separately from my personal profile, how do I connect it to Buffer?
  1. Make sure that you're signed out of Facebook.com completely.
  2. Go over to Bufferapp.com and click "connect more" on the left, then "connect Facebook page".
  3. When asked to login to Facebook make sure you enter the details you use to manage this page.
  4. Allow all permissions.
I want to remove a social profile from Buffer.

To remove a profile, click the profile on the left, and then go to Settings (next to schedule). Then, click "remove." You'll have to confirm because removing a profile also deletes all data and history. If that's okay, click that you're sure.

I want my posts to default to certain profiles and not others.

To post to a profile automatically, you'll want to set it as "default." You do this by hovering your curser just to the left of the profile name and clicking the white circle so it fills with a blue "tick".

Then, any "default" profiles will be selected automatically, and you'll need to turn it off by clicking on it if you don't want the post to go to it."

My profile has been disconnected, how do I reconnect?

Occasionally this happens, for example after changing your password. It's super fast and easy to get this fixed:

1. First, go to your dashboard in the web app.

2. Select the profile you want to reconnect on the left panel.

3. Hit the settings tab at the top and click "Reconnect" in the dropdown.

That should take you to the social media platform where you need to reconfirm the password. Once you've done this, you're all set!

Why can't I add my Google+ profile?

At this time we don't support Google+ profiles. Unfortunately we don't know when or if we will get access to the API for Google+ profiles but we would love to add this integration in the future if we're ever able to. If you would like to be kept informed, please register your interest.

Why am I not able to post to Instagram?

At the moment, Instagram don't allow other services to post to them, so we aren't able to do this. Hopefully down the road, they will have an open write API, in which case we'd love to add them!

Awesome
What are the key features of the Awesome Plan vs the Individual Plan?

On the Individual Plan, you can connect one profile for each social account. (So, one Twitter, one Facebook, one Google+, one LinkedIn, and one App.net). You can also store up to 10 posts for each profile at any given time.

With the Awesome plan, you also get:

  1. Up to 12 social profiles (as opposed to just one of each). So, you could manage multiple accounts (like multiple company Twitter accounts or personal ones along with professional ones.)
  2. Up to 200 Posts in your Buffer (as opposed to only storing 10 at a time). This means you can add posts pretty much as far ahead as you would like to.
  3. Varied schedules. With the Individual Plan you can choose days and times but not different times for different days. So, I can have my posts go out at 3 PM and 5 PM, Monday and Wednesday. On the paid plan, you can have 3 go out every Monday, 2 on Tuesday, 6 on Friday, etc. All at whatever times you set.
  4. 2 Team Member account to help you manage some (or all) of your social profiles. Whichever ones you choose.
I added a Twitter account, and when I go to add a second one, it just refreshes and brings me back to the Dashboard.

Open a new window and go to Twitter.com and log out. That way, you'll be logged out of Twitter in your browser. Then, go back to Buffer and click "connect account" again.

How do I add a team member to my Awesome account?

With the Awesome account, you get two team members in addition to you, so that would be three people total. You can invite one or both of them to each of your social profiles, depending on which profiles you want each of them to have access to. If you add someone under "team members," it creates a buffer account for that email address with access to that social profile and any others you give him/her access to.

To do so, first choose the profile you'd like to share on the left by clicking on it, then click on "Settings" and then "team members." You should be able to enter an email address right there. Then repeat for any additional profiles you'd like to share. Like this: http://cl.ly/image/0N022c0N292v

How does Buffer work for me as a team member?

First follow the instructions in the invitation email to get started. When you have been added as a team member you will have access to specific profiles from the Awesome account. You are able to manage these the same way as the account owner with unlimited posts and varied schedules.

Your Buffer account will be on the Individual Plan (unless you decide to also upgrade to Awesome) and you can connect one profile for each social account. (So, one Google+, one Twitter, one Facebook, one LinkedIn, and one App.net.) You can store up to 10 posts at one time for each profile that you have connected yourself.

If you're having trouble signing in through that email please try this:

1. Make sure you are signed out of bufferapp.com
2. Reset your password at http://bufferapp.com/oops. Just enter the email address that the team member email came to.
3. Sign in through that email and your new password here: bufferapp.com

You should be all set :)

Or, if you have already have a Buffer account under a different email address, you can ask your colleague to add that as a team member instead, if you prefer. That way you would have all your social media profiles under the same account!

I want to cancel my payments.

You can cancel your payments without cancelling your Buffer account at bufferapp.com/awesome anytime. Just click "cancel plan." Then you'll be on the Individual Plan.

If you'd rather wait to cancel at the end of the billing period, just send through an email to hello@bufferapp.com and we'll set this up for you.

I need to change the card that is charged.

To change your payment details, log into Buffer and visit bufferapp.com/awesome. Click "change details."

Do you charge tax?

No, we don't apply any tax to our charges.

Do you offer a non-profit discount?

We are happy to offer a 50% non-profit discount (yay!). To get this set up for your organization, please send over your 501c3 or the country equivalent to support your non-profit status. Then, once you let us know that you have upgraded, we'll refund 50% of the first payment and apply a 50% discount going forward.

Buffer
Can I change the order of my posts?

Posts that you have added to your set Buffer schedule you can drag around by grabbing the cross-arrows to the left of each one and moving it into place. Posts that you have added with custom scheduling cannot be moved to another time slot as it was added to a set time and date.

I want to delete a post that hasn't gone out yet.

To delete or edit a post, click the profile on the left and then click the "Buffer" tab. There should be a list of all of your pending posts. Hover your curser over the post and "edit," "delete," and "share now" should all appear. You can also drag it using the cross-arrows to the left to reorder if you'd rather not delete just yet.

I accidentally added posts to one profile and not another, do I have to re-enter them all?

Nope! You can drag each post over from one profile Buffer to another by grabbing the cross-arrows and dragging it on top of the other profile.

Why is it telling me that I have hit a daily limit for Facebook posts?

We've introduced a 25 post per day limitation based on recommendations from Facebook to limit daily posting. They actually recommend 5 per day as the limit, but 25 is really the upper limit that they allow without decreasing the reach of your posts.

If you hop into "Schedule" for the Facebook profiles and limit the daily time slots to 25, you shouldn't see any more trouble.

We apologise for the inconvenience this could cause. We're trying to make sure that Facebook continues to display your posts to your friends and fans.

Why am I getting a message saying that I've filled my Buffer up even if I don't have 10 posts queued up?

This can happen when one of your profiles has hit the limit of 10 posts stored. Then, when you try to add a post to both that profile and another, it doesn't allow it because you've hit the limit. Can you see the number 10 next to any of your profiles in the dashboard?

If so, you have a few options.

1) When you're adding your post, click the avatar of the profile that is full to deselect it, so that you're not trying to share to a profile that has already hit the limit. Only include the profiles that have room.

2) Or, you can make some room in the full profile by clicking "share now" or "delete" next to some of the stored posts.

If that isn't the cause of your troubles, please make sure you email us instead so we can get to the bottom of it!

How do I reset my password?

To reset a forgotten password visit bufferapp.com/oops, put in your email address and you will get a new password emailed out to you.

Analytics
What is a Top Tweet?

What we're doing here is just letting you see, at a glance, which of your tweets have done well compared to your history. So, if one tweet in particular has a higher number of shares, retweets or favorites, we'll note that for you so you can see what types of content your followers enjoy. At the moment we're not including clicks, only actions that serve as an endorsement of the tweet like shares or favorites.

What does 'Potential' mean in my analytics?

The way Potential is worked out in the Analytics tab is that, say if you have 100 followers on Twitter, when you tweet out the update. Your reach potential is 100. Now if someone retweeted your update, and he/she has 150 followers on his Twitter account, your potential becomes 250.

The same applies to Facebook friends and LinkedIn connections.

Why does LinkedIn sometimes show a different number of clicks?

When LinkedIn displays a link, they un-shorten the link before they display it in the link box below the update text. Unfortunately, we are unable to gather analytics for the un-shortened links in the link box. We are, however, are able to gather click counts for clicks on the shortened link in the update text. This can sometimes result in a discrepency in the analytics data, depending on where the update is receiving clicks.

Why isn't my Facebook profile showing clicks?

We no longer show clicks for Facebook profiles. We were getting inaccurate clicks from Facebook because they un-shorten the link before they display it, so people were just clicking the long link instead of the short link, which causes the click not to be counted. So, because the stats were being under-reported, we removed the link reporting for Facebook Profiles. (Because Pages provide analytics, we can provide accurate clicks for Pages, just in case that was a concern.)

I want to delete a post that has already gone out.

After it has gone out from Buffer, you'll need to delete it from Facebook, Twitter, or wherever it went out to.

How can I track my campaign links?

We have added a feature that make sure that all links added to updates are unique to each individual update. This allows us to show clicks for each update uniquely rather than as an aggregation of all updates you post with that same link.

To make sure this is turned on head to the web app. First click the profile on the left, then "Settings" and "Link Shortening". Scroll down to the bottom of the page and you'll see "Campaign Tracking" - click "Yep" and enable the setting. Let us know if you have any further questions about this.

I can't get the thumbnail I want for my post, what can I do?

[If you are the site owner]

The way we know that an image in your page is appropriate to use if it has a width or height attribute. If this is present we will fetch the image and make sure it's big enough and square enough. If all these are in order we will present the image to people linking to your site with Buffer. So, your image definition in your page should look something like this:

<img src="http://LINK-TO-YOUR-IMAGE" width="150"/>

where the actual value for the width should correspond to the size your image.

However, we do limit the number of images we will scrape from your site, so there is an additional way to ensure that a given image is presented as the first option regardless of size and aspect ratio. This method is to use Facebook's OpenGraph meta tags like so:

<meta property="og:image" content="http://LINK-TO-YOUR-IMAGE"/>

This should be placed in the section of your page and is actually the recommended method of specifying a default image for viewers to use with your page.

That should fix you right up. Set this for future images and I think you should be squared away!

[If you are not the site owner]

The images that are presented for your selection are based on the format of the web page you are viewing. If you feel that the images are incorrect or could be improved, the site owner will likely need to make some modifications to the page. Your best bet is to point them to this FAQ, and in particular the section above.

Leave Buffer
Leaving Buffer

To cancel your account and delete all data, visit "My Account" and then "Access and Password" and then "Leave Buffer."

How do I transition ownership of my Buffer account to someone else?

If you don't plan on accessing the account in the future, you can change the email connected to the account. To do this, click "My Account" > "Email Settings", then put the email address of the new team member in the email form. Once you've done that the new team member can reset the password for the account here: http://bufferapp.com/oops. Once you've done this, you will no longer have access to the account.

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