Questions? We have answers.

Getting Setup, Schedule and Posting

How do I post?

There are a few simple steps to getting set up. First, connect your profiles on the left. Then, for each profile, hop into the "Schedule" tab to choose the days and times that your posts will go out. To add a post, click the "what do you want to share" box at the top of the page, and type or paste in your post. Then, click the avatars for your profiles to choose which profiles this post will go to. Once you add it to your Buffer, you will see it under the "Buffer" tab for each of those profiles.

How do I find out what times my posts will go out?

Near the top of the screen, next to the words Buffer and Analytics, there's an area called "Schedule" where you can set what times and days your posts go out. Choose which days you want posts to go out by clicking on the names of the days, and then add, remove, or adjust the times just below that. When you go back to your "Buffer" tab, you will see each post and its corresponding time.

How do I schedule a post for an exact day and time in the future?

At this time, we don't have that functionality. We're more of a "roll on, roll off" service where you store tweets that go out on the schedule. You can't schedule one outside of the regular schedule; you'd need to add it to the pending posts and then drag it to the correct place in time (using the cross-arrows to re-order), or edit your schedule under the "Schedule" tab to move the post in question to the correct day and time you prefer.

How do I pause my Buffer so that no posts go out?

To pause all posts, visit the "schedule" tab for each profile and click the days of the week to turn them off. So, you can just click Friday to turn it off for one day, or all of them to pause indefinitely until you revisit and turn them back on again. Repeat that for each profile you have connected. Leave the times in place so that it's easier to re-start when you're ready.

Help! I just logged in and everything is gone!

You've most likely logged into an empty account or created a new account by typing your email address differently; check to make sure you logged in with the correct email address for Buffer. If you have, contact us and we can help.

Or, someone else may have created a Buffer account and logged into a shared Twitter or Facebook account, essentially stealing it from your account. Don't worry, no data is gone! You can steal it back, and upgrade to the Awesome plan to make that person a "team member." Contact us for questions or help with this process.

How do I set the same tweet to go out every day?

There isn't a way to set up recurring tweets automatically. We're more of a roll-on, roll-off service. Each tweet in your Buffer will only go out once. However, you can drag it from Analytics back over to your profile and it will copy it back into your feed.

Just be sure that if you're sending it to Twitter, you change it up each day because Twitter doesn't allow the same exact tweet to be sent within a week of the last one. So you'll need to vary the text or punctuation a bit.

My posts are going out at the wrong time.

Usually this is caused by the time zone being incorrect. To edit this, please visit the "Schedule" tab for that particular social profile. (If you have multiple social profiles, you'll want to set it for each one.) Type your city into the box that says "Schedule Timezone." If that doesn't fix it, let us know and we'll take a look!

Connecting Accounts

It won't let me add a second Twitter account (Free plan)

On our free plan, we can only connect one of each social profile-- one Twitter, one Facebook, one Linked in, etc. If you'd rather connect a new Twitter account instead of the one you already have connected, you can click Settings and remove it. Then you can connect a new one.

Alternatively, if you'd rather connect both and you find Buffer to be a valuable tool, you can explore our "Awesome" plan. The Awesome plan is $10/month, and has no contract, so if you find that it's not meeting your needs, you can cancel anytime. It allows you to add up to 12 social profiles (any combination of Twitter, Facebook, Linked In and App.net), as well as varied schedules per day and unlimited posts in your Buffer. To sign up, visit bufferapp.com/awesome and just email us if you have any questions at all.

I added my Facebook profile, and now it won't let me add my business page (Free plan)

With our free account, you can add up to one account per social network. So, you can only have your own personal Facebook profile or your brand page connected at one time. If you'd rather remove one and add the other instead of upgrading, go to "Settings" for that profile (next to schedule) and click remove. Then you can add the page instead. If you'd rather explore our Awesome plan, you can visit bufferapp.com/awesome or click "My Account" and then "Upgrade to Awesome." It's $10/month (with no contract so you can cancel anytime), and you can add up to 12 social profiles, including both a Facebook page and personal Facebook profile.

I want to remove a social profile from Buffer.

To remove a profile, click the profile on the left, and then go to Settings (next to schedule). Then, click "remove." You'll have to confirm because removing a profile also deletes all data and history. If that's okay, click that you're sure.

I want my posts to default to certain profiles and not others.

To post to a profile automatically, you'll want to set it as a "favorite." You do this by hovering your curser just to the left of the profile name and clicking the star so that it fills in blue.

Then, any "favorite" profile will be selected automatically, and you'll need to turn it off by clicking on it if you don't want the post to go to it.

Awesome

I added a Twitter account, and when I go to add a second one, it just refreshes and brings me back to the Dashboard.

Open a new window and go to Twitter.com and log out. That way, you'll be logged out of Twitter in your browser. Then, go back to Buffer and click "connect account" again.

I want to cancel my payments.

You can cancel your payments without canceling your Buffer account at bufferapp.com/awesome anytime. Just click "cancel plan." Then you'll be on the free plan.

I need to change the card that is charged.

To change your payment details, log into Buffer and visit bufferapp.com/awesome. Click "change details."

Buffer

Can I change the order of my posts?

You can drag the posts around by grabbing the cross-arrows to the left of each one and moving it into place.

I want to delete a post that hasn't gone out yet.

To delete or edit a post, click the profile on the left and then click the "Buffer" tab. There should be a list of all of your pending posts. Hover your curser over the post and "edit," "delete," and "share now" should all appear. You can also drag it using the cross-arrows to the left to reorder if you'd rather not delete just yet.

I accidentally added posts to one profile and not another, do I have to re-enter them all?

Nope! You can drag each post over from one profile Buffer to another by grabbing the cross-arrows and dragging it on top of the other profile.

Analytics

What is a Top Tweet?

What we're doing here is just letting you see, at a glance, which of your tweets have done well compared to your history. So, if one tweet in particular has a higher number of shares, retweets or favorites, we'll note that for you so you can see what types of content your followers enjoy. At the moment we're not including clicks, only actions that serve as an endorsement of the tweet like shares or favorites.

I want to delete a post that has already gone out.

After it has gone out from Buffer, you'll need to delete it from Facebook, Twitter, or wherever it went out to.

Leave Buffer

Leaving Buffer

To cancel your account and delete all data, visit "My Account" and then "Access and Password" and then "Leave Buffer."