There are a few simple steps to getting set up. First, connect your profiles on the left. Then, for each profile, hop into the "Schedule" tab to choose the days and times that your posts will go out. To add a post, click the "what do you want to share" box at the top of the page, and type or paste in your post. Then, click the avatars for your profiles to choose which profiles this post will go to. Once you add it to your Buffer, you will see it under the "Buffer" tab for each of those profiles.
Near the top of the screen, next to the words Buffer and Analytics, there's an area called "Schedule" where you can set what times and days your posts go out. Choose which days you want posts to go out by clicking on the names of the days, and then add, remove, or adjust the times just below that. When you go back to your "Buffer" tab, you will see each post and its corresponding time.
Start adding your post as you normally would. Either through the web app, a browser extension or in a third party channel (e.g. Twitter, Facebook). Once you have added content, a link or perhaps an image, click the "clock" icon in the bottom left of the share box. A calendar will appear, then just choose date and time and click "set" and thereafter "schedule". Once you have added the post you will be able to see which post is custom scheduled as it will have a grey background for the timing.
By the way, shuffling your Buffer queue won't move the custom scheduled post :)
If you want to check out more information about this super cool feature have a read through our blog post about Custom Scheduling.
To pause all posts, visit the "schedule" tab for each profile and click the days of the week to turn them off. So, you can just click Friday to turn it off for one day, or all of them to pause indefinitely until you revisit and turn them back on again. Repeat that for each profile you have connected. Leave the times in place so that it's easier to re-start when you're ready.
You've most likely logged into an empty account or created a new account by typing your email address differently; check to make sure you logged in with the correct email address for Buffer. If you have, contact us and we can help.
Or, someone else may have created a Buffer account and logged into a shared Twitter or Facebook account, essentially stealing it from your account. Don't worry, no data is gone! You can steal it back, and upgrade to the Awesome plan to make that person a "team member." Contact us for questions or help with this process.
There isn't a way to set up recurring tweets automatically. We're more of a roll-on, roll-off service. Each tweet in your Buffer will only go out once. However, you can drag it from Analytics back over to your profile and it will copy it back into your feed.
Just be sure that if you're sending it to Twitter, you change it up each day because Twitter doesn't allow the same exact tweet to be sent within a week of the last one. So you'll need to vary the text or punctuation a bit.
Usually this is caused by the time zone being incorrect. To edit this, please visit the "Schedule" tab for that particular social profile. (If you have multiple social profiles, you'll want to set it for each one.) Type your city into the box that says "Schedule Timezone." If that doesn't fix it, let us know and we'll take a look!
On our free plan, we can only connect one of each social profile-- one Twitter, one Facebook, one Linked in, etc. If you'd rather connect a new Twitter account instead of the one you already have connected, you can click Settings and remove it. Then you can connect a new one.
Alternatively, if you'd rather connect both and you find Buffer to be a valuable tool, you can explore our "Awesome" plan. The Awesome plan is $10/month, and has no contract, so if you find that it's not meeting your needs, you can cancel anytime. It allows you to add up to 12 social profiles (any combination of Twitter, Facebook, Linked In and App.net), as well as varied schedules per day and unlimited posts in your Buffer. To sign up, visit bufferapp.com/awesome and just email us if you have any questions at all.
With our free account, you can add up to one account per social network. So, you can only have your own personal Facebook profile or your brand page connected at one time. If you'd rather remove one and add the other instead of upgrading, go to "Settings" for that profile (next to schedule) and click remove. Then you can add the page instead. If you'd rather explore our Awesome plan, you can visit bufferapp.com/awesome or click "My Account" and then "Upgrade to Awesome." It's $10/month (with no contract so you can cancel anytime), and you can add up to 12 social profiles, including both a Facebook page and personal Facebook profile.
To remove a profile, click the profile on the left, and then go to Settings (next to schedule). Then, click "remove." You'll have to confirm because removing a profile also deletes all data and history. If that's okay, click that you're sure.
To post to a profile automatically, you'll want to set it as "default." You do this by hovering your curser just to the left of the profile name and clicking the white circle so it fills with a blue "tick".
Then, any "default" profiles will be selected automatically, and you'll need to turn it off by clicking on it if you don't want the post to go to it."
Occasionally this happens, for example after changing your password. It's super fast and easy to get this fixed:
1. First, go to your dashboard in the web app.
2. Select the profile you want to reconnect on the left panel.
3. Hit the settings tab at the top and click "Reconnect" in the dropdown.
That should take you to the social media platform where you need to reconfirm the password. Once you've done this, you're all set!
At this time we don't support Google+ profiles. Unfortunately we don't know when or if we will get access to the API for Google+ profiles but we would love to add this integration in the future if we're ever able to. If you would like to be kept informed, please register your interest.
At this time we don't support Facebook Groups. Unfortunately we don't know when or if we will get access to the API for Facebook Groups but we would love to add this integration in the future if we're ever able to. If you would like to be kept informed, please register your interest.
1. You get up to 12 social profiles (as opposed to just one of each Twitter, Facebook, Linked In, App.net). So, you could manage multiple accounts (like multiple company Twitter accounts or personal ones along with professional ones.)
2. Unlimited Buffer space (as opposed to only storing 10 at a time). This means you can add posts pretty much as far ahead as you would like to.
3. Varied schedules. With the Free Plan you can choose days and times but not different times for different days. So, I can have my posts go out at 3 PM and 5 PM, Monday and Wednesday. On the paid plan, you can have 3 go out every Monday, 2 on Tuesday, 6 on Friday, etc. All at whatever times you set.
4. You can also add 2 team member accounts to help you manage some (or all) of your social profiles. Whichever ones you choose.
Open a new window and go to Twitter.com and log out. That way, you'll be logged out of Twitter in your browser. Then, go back to Buffer and click "connect account" again.
You can cancel your payments without cancelling your Buffer account at bufferapp.com/awesome anytime. Just click "cancel plan." Then you'll be on the free plan.
To change your payment details, log into Buffer and visit bufferapp.com/awesome. Click "change details."
You can drag the posts around by grabbing the cross-arrows to the left of each one and moving it into place.
To delete or edit a post, click the profile on the left and then click the "Buffer" tab. There should be a list of all of your pending posts. Hover your curser over the post and "edit," "delete," and "share now" should all appear. You can also drag it using the cross-arrows to the left to reorder if you'd rather not delete just yet.
Nope! You can drag each post over from one profile Buffer to another by grabbing the cross-arrows and dragging it on top of the other profile.
We've introduced a 25 post per day limitation based on recommendations from Facebook to limit daily posting. They actually recommend 5 per day as the limit, but 25 is really the upper limit that they allow without decreasing the reach of your posts.
If you hop into "Schedule" for the Facebook profiles and limit the daily time slots to 25, you shouldn't see any more trouble.
We apologise for the inconvenience this could cause. We're trying to make sure that Facebook continues to display your posts to your friends and fans.
What we're doing here is just letting you see, at a glance, which of your tweets have done well compared to your history. So, if one tweet in particular has a higher number of shares, retweets or favorites, we'll note that for you so you can see what types of content your followers enjoy. At the moment we're not including clicks, only actions that serve as an endorsement of the tweet like shares or favorites.
The way Potential is worked out in the Analytics tab is that, say if you have 100 followers on Twitter, when you tweet out the update. Your reach potential is 100. Now if someone retweeted your update, and he/she has 150 followers on his Twitter account, your potential becomes 250.
The same applies to Facebook friends and LinkedIn connections.
We no longer show clicks for Facebook profiles. We were getting inaccurate clicks from Facebook because they un-shorten the link before they display it, so people were just clicking the long link instead of the short link, which causes the click not to be counted. So, because the stats were being under-reported, we removed the link reporting for Facebook Profiles. (Because Pages provide analytics, we can provide accurate clicks for Pages, just in case that was a concern.)
After it has gone out from Buffer, you'll need to delete it from Facebook, Twitter, or wherever it went out to.
We have added a feature that make sure that all links added to updates are unique to each individual update. This allows us to show clicks for each update uniquely rather than as an aggregation of all updates you post with that same link.
To make sure this is turned on head to the web app. First click the profile on the left, then "Settings" and "Link Shortening". Scroll down to the bottom of the page and you'll see "Campaign Tracking" - click "Yep" and enable the setting. Let us know if you have any further questions about this.